Formation - Cross-functional Management

Two e-learning modules of 30 minutes each

Give positive and constructive feedback

• Learn about the positive feedback method.
• See an example of positive feedback.
• Practice giving feedback.

Communicate effectively with a remote team

• Manage team members' activities.
• Use the right tools for remote management.
• Manage the team’s performance remotely.

Two days of classroom training or distance learning

1 - The strategist

• Understand the needs met by cross-functional management.
• Situate your role as a cross-functional manager among other management methods.
• Position yourself in your role as a cross-functional manager.
• Identify your added value as a cross-functional manager.
• Implement a strategy for approaching stakeholders.

2 - The leader

• Understand the frames of reference of your stakeholders.
• Influence people with different frames of reference.
• Act and influence without formal authority.

3 - The manager

• Identify the different coordination mechanisms within an organization.
• Coordination mechanisms of cross-functional managers.
• Use appropriate coordination tools.

4 - The communicator

• Foster cross-functional cooperation.
• Contractualize relationships and maintain commitments with non-hierarchical stakeholders.
• Manage resistance from stakeholders.

Three e-learning modules of 30 minutes each

Three levers for building winning cooperation

• Adopt a cooperative attitude.
• Use collaborative methods.
• Remove the main obstacles to cooperation.

Gain the support of your stakeholders

• Adapt your influence tactics.
• Evaluate the degree of support of your stakeholders.
• Use the partners’ map to convince.

Lead the negotiation process - Level 1

• Negotiate in a win-win relationship.
• Practice negotiation skills.
• Anchor reflexes to improve.